Health Services Delivered by the Bukoba Municipal Council: What has Quality Got to Do with It?

Abstract

The study set out to investigate quality service delivery in local authorities, using Bukoba Municipal Council (BMC), as a case study with particular interest in the health sector. The specific objectives were to determine if health services users as well as those that work in them were satisfied with the quality of the health services delivered by BMC and also to identify possible obstacles that hinder BMC from rendering satisfactory quality health